STEP 1: Choose Type of Assistance

• Inquiries - If you have a question for the Public Utilities Commission, here's how to contact us:
  
  
  Step 2: Choose Filling Method
  • Postal Mail
    • To send mail to the Oahu Office:
    State of Hawaii
    Public Utilities Commission
    465 South King Street, Room 103
    Honolulu, Hawaii 96813
    • To send mail to the Kauai Office:
    State of Hawaii
    Public Utilities Commission
    Kauai District Office
    3060 Eiwa Street, Room 302-C
    P.O. Box 3078 Lihue, Hawaii 96766
    • To send mail to the Maui Office:
    State of Hawaii
    Public Utilities Commission
    Maui District Office
    State Office Building #1 54 South High Street, Room 218
    Wailuku, Hawaii 96793
    • To send mail to the Hawaii (Big Island) Office:
    State of Hawaii
    Public Utilities Commission
    Hawaii District Office
    688 Kinoole Street, #106-A
    Hilo, Hawaii 96720
  • Telephone
    Our staff is available Monday through Friday, 7:45 a.m. to 4:30 p.m. to answer your questions.
    

    For Oahu dial 808-586-2020
    For Kauai dial 808-274-3232
    For Maui dial 808-984-8182
    For Hawaii (Big Island) dial 808-974-4533

  • Facsimile
    
    
    • Send facsimiles to:
    For Oahu dial 808-586-2066
    For Kauai dial 808-274-3233
    For Maui dial 808-984-8183
    For Hawaii (Big Island) dial 808-974-4534
    
    
• Informal Complaints - After trying to resolve an issue directly with a public utility, you may wish to file an informal complaint with the PUC, here's what to do:
  
  
  Step 2: Choose Filling Method
  • Email
    • Click here to get the complaint form
      

      Use this pdf fillable form to outline complaints about a utility service or company to the Public Utilities Commission.
      

      Float your cursor over the field you want to fill in, click it, and enter the information.
      

      After completely filling out the form, you will then need to click the "Submit by Email" button at the top-right corner of the form and follow the directions.
      

  • Postal Mail
    • Click here to get the complaint form
      

      Use this pdf fillable form to outline complaints about a utility service or company to the Public Utilities Commission.
      

      Float your cursor over the field you want to fill in, click it, and enter the information.

      After completely filling out the form, you will need to click the "Print Form" button at the top-right corner of the form.
      

    • Send mail to:
    State of Hawaii
    Public Utilities Commission
    465 South King Street, Room 103
    Honolulu, Hawaii 96813
  • Facsimile
    
    
    • Click here to get the complaint form
      

      Use this pdf fillable form to outline complaints about a utility service or company to the Public Utilities Commission.
      

      Float your cursor over the field you want to fill in, click it, and enter the information.

      After completely filling out the form, you will need to click the "Print Form" button at the top-right corner of the form.
      

    • Send facsimiles to:
    Dial 808-586-2066
    
    
• Declaration: Witness for Illegal Motor Carrier Operations - If you witness a motor carrier violating the rules and regulations of the Public Utilities Commission, you may wish to file the Declaration form to enable the Commission's enforcement officers to issue a citation based on the information you provided in your declaration:
  
  
  • Postal Mail Only
    • Please be advised that the filing of the Declaration requires the witness to be present at the citation hearing and that the witness must be available for cross-examination. If you have any questions regarding this requirement, please call (808) 586-2020.
      
      
    • Click here to get the Declaration form
      

      Use this pdf fillable form to outline complaints about a motor carrier to the Public Utilities Commission.
      

      Float your cursor over the field you want to fill in, click it, and enter the information. Include the witness' address, telephone number, and email address.

      After completely filling out the form, you will need to click the "Print Form" button at the top-right corner of the form.
      

      After printing the form, the witness will need to sign and date the completed Declaration form.
      

    • Send mail to:
      State of Hawaii
      Public Utilities Commission
      465 South King Street, Room 103
      Honolulu, Hawaii 96813
      
      
• Formal Complaints - If your informal complaint is not resolved to your satisfaction and you wish to file a formal complaint, your pleading must be filed in accordance with the formal complaint filing procedures set forth in HAR § 6-61-67. Your filing will be subject to a $30.00 filing fee.
  • Postal Mail Only
    • Must comply with procedures outlined in HAR § 6-61-67
      • Must also comply with procedures outlined in HAR § 6-61-15
      • Must also comply with procedures outlined in HAR § 6-61-16
      • Must also comply with procedures outlined in HAR § 6-61-17
      • Must also comply with procedures outlined in HAR § 6-61-18
      • Must also comply with procedures outlined in HAR § 6-61-19
      • Must also comply with procedures outlined in HAR § 6-61-20
      • Must also comply with procedures outlined in HAR § 6-61-21

    • Send mail to:
      State of Hawaii
      Public Utilities Commission
      465 South King Street, Room 103
      Honolulu, Hawaii 96813